Consider this company borderline criminal. We had 'something' in our attic in Orlando and called Trutech to come out.
They did, and trapped a couple of squirrels and a rat. They also alleged they 'repaired' all of the entry points into our attic. All of this for just under $2K because we were convinced by the sales rep to buy the extended 'warranty' covering their work - you know where this is going already. So they are done...or are they?
We continue to hear "something" in the attic for weeks and months forward. Repeated calls to the rep, and repeated trips to the house do nothing to solve the problem. Finally, after less than 4 months from the initial work being done, and repeated visits and calls, the rep exclaims "you have rats". Well no kidding, you trapped one the first time out.
But wait!! The warranty is no good and actually only covers the holes they repaired the first time...if they come in through a 'new' hole, you are totally screwed....and of course these rats must be new ones...no chance they are the same in the eyes of the service provider. A new family of rates must have moved in the moment you made sure our attic was free of rats and sealed off. Good job.
So, how do you fix this problem? They quote us ANOTHER $700++ to get rid of the very same rats we had the first time out. After questioning their ethics and how they could possibly argue this was not one and the same issue...they very generously offered to lower the quote and do us a 'favor' at $400. WOW.
All the while, the manager would not return a call and kept marching his sales rep out. Shameful really.
They blatantly fleeced us with their shady 'warranty' and didn't even do the job we overpaid for them to do in the first place. Embarrassing.
Product or Service Mentioned: Trutech Pest Control.
Reason of review: Bad quality.
Monetary Loss: $1500.
Preferred solution: Deliver product or service ordered.
I didn't like: Lack of service for high price.